Shipping Policy
Free shipping on all orders
Every order ships free, no minimum spend required. All orders are tracked from dispatch to your door.
| Destination | Carrier | Rate | Estimated Delivery |
|---|---|---|---|
| Australia | Australia Post | Free | 4–8 business days |
| New Zealand | NZ Post | A$7.99 | 4–8 business days |
01
From your order to your door
1
Order confirmed
Your payment is processed and a confirmation email is sent with a full summary of your order.
Immediately
2
Processing & packing
Your order is sent to our partner warehouse for processing, quality checking, and careful packing.
1–3 business days
3
Dispatched & tracking number sent
Your parcel is handed to Australia Post or NZ Post. A tracking number is sent to you automatically by email.
Notification within 24–72 hours of dispatch
4
Delivered to your address
Your Lavyne order is delivered directly to the address provided at checkout, within the estimated timeframe for your zone.
See FAQ below
02
Tracking your order
As soon as your parcel is dispatched, you'll automatically receive an email with your tracking number and a link to follow your delivery in real time on the carrier's website.
If you haven't received your tracking email within seventy-two hours of your order confirmation, please:
- Check your spam or junk folder
- Make sure the email address entered at checkout is correct
- Contact our support team at contact@lavyne.co with your order number
Good to know: Your tracking number may take up to twenty-four hours to become active on the carrier's platform. If no information is showing yet, please wait a few hours and check again.
03
Delivery address
The Buyer is solely responsible for the accuracy and completeness of the delivery details entered at checkout. Any address error may result in a delay or failed delivery.
Incorrect address
If a parcel is undelivered or returned to sender due to an incomplete, incorrect, or unverifiable address, any redelivery costs will be borne exclusively by the Buyer. No refund will be applicable in such cases. Please double-check your delivery address carefully before placing your order.
Required delivery information
- Recipient's full first and last name
- Street number and name, without abbreviations
- Unit or apartment number if applicable
- Suburb, state, and postcode
- Country
- Mobile number for delivery notifications
04
Missing or delayed parcel
If your parcel hasn't arrived, please carry out the following checks before contacting our support team:
- Check the tracking status via the link in your dispatch email
- Check whether the parcel has been left with a neighbour or at a nearby collection point
- Check with your local post office in case a delivery card was left
- Confirm that the delivery address entered at checkout is correct
If your parcel still can't be located after these checks, please contact us at contact@lavyne.co with your order number. We will open an investigation with the carrier within forty-eight business hours.
Claims window: All claims for non-delivery must be submitted within thirty days of the dispatch date. Claims received after this period cannot be accepted.
05
Damaged parcel on arrival
If your parcel shows visible signs of damage upon receipt, we recommend that you:
- Photograph the damaged packaging before opening it
- Photograph the damaged item once the parcel has been opened
- Contact us at contact@lavyne.co within forty-eight hours of receipt, attaching your photos
We will treat your claim as a priority and offer either a replacement or a full refund, at no cost to you.
06
Frequently Asked Questions
How long does delivery take?
After dispatch, delivery typically takes between four and eight business days, depending on your location and current carrier conditions. Timeframes may vary due to circumstances beyond our control, such as public holidays, severe weather, or carrier delays. You will be notified when your order is dispatched and can follow it using the tracking number sent by email.
Is shipping really free?
Yes — shipping is completely free on all Australian orders, with no minimum spend required. For New Zealand orders, a flat shipping rate of A$7.99 applies.
How much does shipping cost to New Zealand?
Shipping to New Zealand is a flat rate of seven dollars and ninety-nine cents (A$7.99), with delivery via NZ Post in four to eight business days. This amount is clearly displayed at checkout before your order is confirmed.
Can I update my delivery address after placing my order?
Yes, but only within two hours of placing your order. Please contact us immediately at contact@lavyne.co with your order number and the updated address. After this window, your order will have entered processing and the address can no longer be changed.
My tracking says "delivered" but I haven't received anything. What should I do?
First, check with your neighbours, building manager, or any nearby collection point. If you still can't locate your parcel, contact us at contact@lavyne.co with your order number and we'll open an investigation with the carrier within forty-eight business hours.
Do you ship to other countries?
We currently ship to Australia and New Zealand. If you'd like to enquire about delivery to another destination, please get in touch at contact@lavyne.co and we'll do our best to find a solution for you.
Got a question about your delivery?
Our team will get back to you within forty-eight business hours — Monday to Friday, 9:00 am – 6:00 pm (AEST).
contact@lavyne.co
contact@lavyne.co